Customer Service / FAQ
Can you cancel my order?
Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at firstname.lastname@example.org to see if your order is eligible for cancellation.
What's your return policy?
Returns and exchanges are accepted within 30 days. Shipping is not included.
Is your website secure?
Yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.
What methods of payment do you accept?
We accept: Visa, MasterCard, American Express, Discover, PayPal, and Oh Joy! gift cards issued in USD.
How much will it cost to ship my order?
Shipping is based on weight. In general small and light packages like pins, posters, keychains and cards are $5 in the USA and larger packages are $10-$15 in USA.
Do you ship Internationally?
Yes we do ! It usually costs around $15 to $22 to ship packages internationally.
When can I expect my order to ship?
I ship once a week usually at the end of the week. All orders are shipped via USPS. If you need an order expedited, please email us at email@example.com
I have a specific question, who do I contact?
To ask anything and get a quick, personal reply, email us at firstname.lastname@example.org